1. How do you typically receive the Monday Aha!s?

How do you typically receive the Monday Aha!s? A subscriber forwards it to me. (I don't have a subscription.)

I get an email alert via a feed when it appears on Barbara's blog.

I am on the Monday Aha! subscription list.

I go to Barbara's blog to read it. (without a feed)

I read it on another website where it frequently appears such as: CustomerManagementIQ or www.thesocialcustomer.com

Other (please specify).

2. Which of the positions listed below best describes your area of responsibility?

Which of the positions listed below best describes your area of responsibility? Trainer/staff development

Customer service representative.

HR (other than training)

Customer service supervisor.

Not currently employed.

Sales support.

Customer service manager.

Upper management (Director, VP, CEO, etc.)

Administrative assistant.

Other (please specify)

3. If you read the Monday Aha!s regularly, what do you particularly like about them? What do you find the most useful?

If you read the Monday Aha!s regularly, what do you particularly like about them? What do you find the most useful?

4. If you have used the Monday Aha!s as a topic for discussion at meetings please tell us about the experience. If you found it useful please describe in what way.

If you have used the Monday Aha!s as a topic for discussion at meetings please tell us about the experience. If you found it useful please describe in what way.

5. Due to so many demands on my time these days, I'm thinking about reducing the frequency of the Monday Aha!s to once every other week instead of every Monday. Some readers who have come to depend on them have suggested that I make 2 Monday Aha!s per month free and offer a paid subscription to 2 additional Monday Aha!s a month.
I would consider doing that if there were enough people who wanted it. Any thoughts?

Due to so many demands on my time these days, I'm thinking about reducing the frequency of the Monday Aha!s to once every other week instead of every Monday. Some readers who have come to depend on them have suggested that I make 2 Monday Aha!s per month free and offer a paid subscription to 2 additional Monday Aha!s a month. I would consider doing that if there were enough people who wanted it. Any thoughts? I'd prefer to get 4 Monday Aha!s a month, but I can live with getting 2 a month and not have to pay for it.

I'd consider paying for a subscription that would enable me to continue to get a Monday Aha! each week.

I'd consider paying a subscription if you could offer me something extra such as talking points to discuss the topic at a team meeting, discount on webinars or workshops, free stuff, or a monthly members-only webinar that would be free (or at a minimal cost), access to a discussion board where my fellow subscribers could communicate with each other.

Frankly, I'd be so miffed at you for not offering Monday Aha!s every week for free that I'd never want to hear from you again.

Other (please specify)

6. If you would consider paying a subscription to receive Monday Aha!s every week, but would only do that if there were options available that would extend the value of the topics and concepts presented in the Monday Aha!s, what are your ideas on what you'd like to receive. Do you like any of the ideas listed in the last question? Is there anything else you can think of?

If you would consider paying a subscription to receive Monday Aha!s every week, but would only do that if there were options available that would extend the value of the topics and concepts presented in the Monday Aha!s, what are your ideas on what you'd like to receive. Do you like any of the ideas listed in the last question? Is there anything else you can think of?

7. If you'd like to be notified if and when I decide to offer a subscription similar to what was discussed here, please provide your contact info.

If you'd like to be notified if and when I decide to offer a subscription similar to what was discussed here, please provide your contact info. Name:
Company:
Job Title:
Email Address:

8. Thanks very much for taking the time to respond to my survey. Do you have anything else you'd like to say? Comments? Questions?

Thanks very much for taking the time to respond to my survey. Do you have anything else you'd like to say? Comments? Questions?